> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zynrax.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

> Professional support system with transcripts and custom categories.

Zynrax's **Ticket System** provides a professional way to handle user inquiries, reports, and applications. With support for multiple categories, HTML transcripts, and dedicated staff roles, it is the perfect solution for servers of all sizes.

## Core Setup

Initialize the ticket system in your server.

### <Icon icon="gears" /> Interactive Setup

Configure the base settings including the ticket category and welcome messages.

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket setup
  ```
</CodeGroup>

<Note>
  This interactive command will guide you through setting up Simple or Embed ticket messages.
</Note>

### <Icon icon="user-shield" /> Staff Role

Define which role can view and manage all tickets.

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket staff (role)
  ```

  ```bash Example theme={null}
  ,ticket staff @Moderator
  ```
</CodeGroup>

### <Icon icon="file-invoice" /> Transcript Channel

Set a channel where HTML transcripts will be sent after a ticket is closed.

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket transcript (channel)
  ```

  ```bash Example theme={null}
  ,ticket transcript #logs
  ```
</CodeGroup>

### <Icon icon="message" /> Send Ticket Panel

Post the interactive button panel that users click to open tickets.

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket panel (channel)
  ```

  ```bash Example theme={null}
  ,ticket panel #open-a-ticket
  ```
</CodeGroup>

<br />

## Multiple Categories

You can create different types of tickets (e.g., Support, Reports, Appeals).

### <Icon icon="folder-plus" /> Add Category

Start the interactive setup to add a new ticket type (max 3 categories).

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket addcategory
  ```
</CodeGroup>

### <Icon icon="list" /> View Categories

List all configured ticket categories.

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket categories
  ```
</CodeGroup>

### <Icon icon="trash" /> Remove Category

Delete an existing ticket category by its ID.

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket removecategory (id)
  ```

  ```bash Example theme={null}
  ,ticket removecategory support
  ```
</CodeGroup>

<br />

## Member Management

Add or remove users from a specific ticket.

<CodeGroup>
  ```bash Add User theme={null}
  ,ticket adduser (user)
  ```

  ```bash Remove User theme={null}
  ,ticket removeuser (user)
  ```
</CodeGroup>

<br />

## Lifecycle Actions

Commands for active ticket channels.

| Command              | Description                                                      |
| :------------------- | :--------------------------------------------------------------- |
| `,ticket close`      | Closes the ticket, generates a transcript, and restricts access. |
| `,ticket delete`     | Instantly deletes the ticket channel (use after closing).        |
| `,ticket transcript` | Manually generate an HTML transcript of the current chat.        |

<Tip>
  **Pro-Tip**: Zynrax generates full **HTML Transcripts** that look just like Discord, complete with attachments and embeds, making audits a breeze!
</Tip>

<br />

## Configuration Management

View or modify your existing ticket systems.

### <Icon icon="gear" /> View Config

Shows the current ticket configuration, including staff role and active channels.

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket config
  ```
</CodeGroup>

### <Icon icon="pen-to-square" /> Edit Configuration

Modify the ticket welcome message or panel message interactively.

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket edit
  ```
</CodeGroup>

### <Icon icon="rotate-right" /> Reset Configuration

Resets the entire ticket system configuration (prompts for confirmation).

<CodeGroup>
  ```bash Syntax theme={null}
  ,ticket reset
  ```
</CodeGroup>